Privacy Policy

Privacy Policy –

This Privacy Policy describes how Chroneva Health Lab Pvt. Ltd. collects, uses, stores, and protects your information when you use our website or services. By accessing our platform, you agree to the practices described in this policy.

1. User Consent –

By using our website or services, you consent to the collection, use, and sharing of your information as outlined in this policy. If you do not agree, please refrain from using our services.

2. Information We Collect –

2.1 Personal Information –

We may collect personal details such as your name, phone number, email address, age, medical history, health records, prescriptions, and diagnostic reports when you use our services.

2.2 Service Usage Data –

We collect information related to your interactions with our platform including appointment details, transactions, browsing activity, and communication records.

2.3 Device & Location Data –

We may collect device information and real-time location data to improve service delivery and user experience.

3. Purpose of Data Collection –

• To provide diagnostic and healthcare services
• To manage appointments and medical records
• To improve user experience and platform performance
• To communicate important updates and support

4. Data Sharing & Disclosure –

We may share your information under the following conditions:

• With healthcare professionals and lab partners for service delivery
• With legal authorities when required by law
• With internal teams and affiliates for operational purposes

5. Data Security –

We implement industry-standard security measures to protect your personal and medical data from unauthorized access, misuse, or disclosure.

6. Data Retention –

Your information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.

7. Confidentiality –

All medical and personal information shared with us is treated as confidential and is not disclosed without your consent, except as required for service delivery or legal compliance.

8. Policy Updates –

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our services will constitute your acceptance of such updates.

9. Contact Us –

If you have any questions or concerns regarding this Privacy Policy, you can contact us at: info@chroneva.com